Apple Macintosh computer opens scores as "gibberish"
Some computers download score files without the extension .pdc at the end of the filename. The filename is unimportant to the Viewer except for the four-character .pdc ending.
Desktop Remote, Screen-Capture, Citrix, and Firewall
- Download a score to your desktop
- Does its name end in ".pdc" (without the quotes)?
- If not, add the four characters .pdc at the end
- Double-click to open the file
- If the Viewer doesn't launch and open the score, launch the Viewer first, and use its "Open" command to view the score
The LockLizard Safeguard Viewer will not run if a firewall blocks the connection to the "Mother Lizard" server. It will also not run if any Screen-Capture software is detected (Gimp, for example) or if the computer is run via Desktop Remote or in a Citrix remote environment.
Removing the Keystore (Unregistering your Viewer)
If you move the Viewer to a new computer, or if your registration file is corrupted, remove the keystore.
On your Windows PC:
- Request a new registration key
- After receiving your new registration key (an .llv file), save it to your computer's Desktop
- Click on the Windows "Start" menu
- Move the cursor over "All Programs"
- Move the cursor over the "LockLizard" item
- Move the cursor over the "Lizard Safeguard" pop-out
- Move the cursor over the "PDF Viewer" pop-out
- Select "Remove Keystore" from the pop-out list
- Click "Yes" in the "PDC Keystore Cleaner" window
- After the registration key is removed, launch the Viewer application
- Open the .LLV file you copied to your Desktop to re-register the Viewer
On your Apple Macintosh:
Error 12057 cannot connect to licensing server
- Log-in to your computer with administrative privileges. (If this is your home computer, it's quite likely that you have admin privileges at start-up)
- From the Finder's "Go" menu, select "Go to Folder..."
- In the dialogue box that appears, enter "/Users/Shared/.LizardSafeguardPDFViewer/" (without the quotes)
- Click "Go"
- For each file listed in the window that appears:
- Click once to highlight the file
- From the "File" menu, select "Get info&qut;
- Beneath "Ownership & Permissions" in the dialogue box that appears (after the words "You can") check that the pop-up menu says "Read & Write"
- Close the dialogue box by clicking on the red dot at the upper left
Is your computer running with the Vista OS? LockLizard's troubleshooter says:
Error Message: Error 12057 cannot connect to licensing server no firewalls are active on the client machine
This error message is displayed on computers running Windows Vista if the server's certificate (the server hosting the LockLizard administration system) is not trusted. This could be because the security certificate presented by the website was not issued by a trusted certificate authority or it has expired.
As an alternative, you can edit your license file so that the viewer communicates with the server using HTTP rather than HTTPS.
- Go to Internet Explorer > Tools > Internet Options > Advanced tab > Security options, and
- uncheck Check for server certificate revocation (requires restart).
- Edit the license file in Notepad and change the HTTPS to HTTP and remove the port number (443) if it is present.
- Remove your keystore (off the Windows Start menu > Programs > LockLizard > 'Product name' > Remove keystore) before registering again using the newly modified license file.